Frequently Asked Questions

  • What do I need to rent a vehicle?

    You must be 21 or older and have a valid driver’s license and proof of full-coverage personal car insurance in your name. The contract holder must also provide the credit card used for the booking. The driver’s license, insurance, and credit card must all be in the contract holder’s name.

  • Does the contract holder have to be present at check-in?

    Yes. The contract holder must be on-site when checking in for the rental

  • What forms of payment do you accept?

    Adventure Haven Tours accepts major credit cards in the contract holder’s name only. Cash, Cash App, Venmo, PayPal, and similar payment methods are not accepted. The credit card used to make the reservation must be presented at check-in.

  • Do I need my own car insurance?

    Yes. You must provide proof of full-coverage personal car insurance in your name to rent from Adventure Haven Tours.

  • Can I take a UTV off-road?

    No. These are street-legal machines for sightseeing and street use only. Off-roading is not allowed.

  • Where are UTVs allowed?

    UTVs are only allowed in Gatlinburg, Pigeon Forge, and permitted areas of Great Smoky Mountains National Park.

  • Are there roads or areas where UTVs are prohibited?

    Yes. UTVs are prohibited on Parson Branch Road, Rich Mountain Road, Foothills Parkway East, Foothills Parkway West, Tail of the Dragon, Ski Mountain Road, and anywhere past the Oconaluftee Visitor Center.

  • Can UTVs travel to Cherokee?

    UTVs may travel only as far as the Oconaluftee Visitor Center. They are not permitted past the Visitor Center.

  • Is Cades Cove open to vehicles every day?

    No. For the 2026 season, Cades Cove Loop is closed to all vehicles every Wednesday from May 6 through September 30.

  • Can I cancel my reservation?

    Yes, but you must speak directly with an associate during business hours to cancel. Cancellations cannot be made by email or social media.

  • Can I reschedule my reservation?

    Yes. If you need to change your reservation, Adventure Haven Tours can reschedule you to another available date or time.

  • Do you offer refunds?

    No. Refunds are not issued, with no exceptions. This includes situations involving mechanical failure or National Park closures. Your reservation can be rescheduled based on availability.

  • Can I bring a child who needs a car seat or booster seat?

    Yes. You are responsible for bringing and properly installing the appropriate car seat or booster seat. Seat belt and child-restraint laws are enforced within the National Park.

  • Are all rental units compatible with car seats?

    No. Not all units are car-seat compatible. Six-seat units generally offer the most room, while four-seat units are often not compatible depending on the size and type of car seat. Fit cannot be guaranteed, especially with rear-facing or oversized car seats.

  • Who is responsible for making sure children and passengers are properly secured?

    The renter is solely responsible for ensuring that all passengers, including children, are properly secured according to applicable laws and assumes responsibility for passenger safety while using the rental vehicle.

  • Who is responsible for the rental vehicle and additional drivers?

    The contract holder is fully responsible for the vehicle and all additional drivers once the vehicle leaves the facility.

  • What happens if the rental is damaged or wrecked?

    The renter is responsible for all damage to the rental unit. The policy states a $2,500 charge if the vehicle is damaged or wrecked, plus a $500-per-day loss-of-rental/damage fee until the vehicle is returned repaired to the facility, for up to 10 days.