General
Free Parking
How old do I need to be to operate the machine?
Do I need to have a valid driver’s license to rent?
Yes
Where can I drive the Slingshots/Vanderhall?
How long in advance do I have to make a reservation?
Reservations can be made at any time as long as the unit is available. You can reserve online as long as it is at least the day before you are renting. If wanting to rent the same day call us. We also welcome walk-ins!
Do you have a pet policy?
We are NOT held responsible for any potential harm to your animals. Excessive hair/bathroom issues will result in a $200 cleanup fee. Any rips or tears resulting from pet damage will be assessed for a damage fee in accordance to the severity of damage. This fee refers to ALL rental units.
Jeeps/Broncos
Customer must provide a blanket or covering that will cover the entire area the pet may be.
Slingshots/Vanderhall
Small Dogs are allowed. Seat must have a covering. Animal must be tethered or held in place during the ride.
UTV
Customer must provide a blanket or covering that will cover the entire area the pet may be.
Do you have a rain policy?
Can I keep the vehicle overnight at my cabin if I have rented it for more than one day?
Is it Tennessee state law that drivers and passengers must wear a helmet in Slingshots/Vanderhall?
Yes
Does Rocky Top provide helmets for the Slingshot/Vanderhall rentals?
Yes, we provide helmets free of charge for our customers.
Are we allowed to trailer any of your units?
Do I have to fill up the tank?
Primary Contract Holder Information
Insurance
Do I have to purchase the insurance?
Will my automobile insurance cover me while renting a UTV or Slingshots/Vanderhall?
How much is the deductible on the insurance?
What if the damage does not cost $2,500 and can be fixed for less than that?
You will only be charged for the amount of the damage and labor cost to fix the damage. We are an honest and ethical company and treat our customers like family.
Does the $2,500 deductible get charged to my credit/debit card or does a “hold” for that amount appear on my card?
No, this only happens in the event the vehicle is wrecked or damaged.
Payment
Do I need a debit or credit card to rent?
Do you take checks?
We do not accept checks of any kind. Cash or credit/debit card only.