How old do I need to be to operate the machine?
You need to be at least 21 years old for the Slingshots/Vanderhall and 18 years old for all others.
Do I need to have a valid driver’s license to rent?
Where can I drive the Slingshots/Vanderhall?
You can take them anywhere in the area except on interstates.
How long in advance do I have to make a reservation?
Reservations can be made at any time as long as the unit is available. You can reserve online as long as it is at least the day before you are renting. If wanting to rent the same day call us. We also welcome walk-ins!
Do you have a rain policy?
Can I keep the vehicle overnight at my cabin if I have rented it for more than one day?
Is it Tennessee state law that drivers and passengers must wear a helmet in Slingshots/Vanderhall?
Does Rocky Top provide helmets for the Slingshot/Vanderhall rentals?
Yes, we provide helmets free of charge for our customers.
Are we allowed to trailer any of your units?
Do I have to purchase the insurance?
Will my automobile insurance cover me while renting a UTV or Slingshots/Vanderhall?
How much is the deductible on the insurance?
What if the damage does not cost $2,500 and can be fixed for less than that?
You will only be charged for the amount of the damage and labor cost to fix the damage. We are an honest and ethical company and treat our customers like family.
Does the $2,500 deductible get charged to my credit/debit card or does a “hold” for that amount appear on my card?
No, this only happens in the event the vehicle is wrecked or damaged.
Do I need a debit or credit card to rent?
Do you take checks?
We do not accept checks of any kind. Cash or credit/debit card only.
Can I cancel a reservation and receive a refund?
Customers will receive a full refund if cancellation is given 72 hours before time of rental. Customers will receive a rain check or a gift certificate to use at a future time if booking is cancelled less than 72 hours before time of rental. This rain check/gift certificate policy still stands during any unforeseen situations during the timeframe within the 72 hour time limit. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price. Cancellations must be done over the phone or in-person only, social media messaging does not count toward a formal cancellation.