General

How old do I need to be to operate the machine?

You need to be at least 21 years old for the Slingshots/Vanderhall and 18 years old for all others.

Do I need to have a valid driver’s license to rent?

Yes

Where can I drive the Slingshots/Vanderhall?

You can take them anywhere in the area except on interstates.

How long in advance do I have to make a reservation?

Reservations can be made at any time as long as the unit is available. You can reserve online as long as it is at least the day before you are renting. If wanting to rent the same day call us. We also welcome walk-ins!

Do you have a rain policy?
Yes, you can reschedule for a later time in the event that it is raining. You can get a refund if there is no way for you to reschedule during your vacation.
Can I keep the vehicle overnight at my cabin if I have rented it for more than one day?

Yes

Is it Tennessee state law that drivers and passengers must wear a helmet in Slingshots/Vanderhall?

Yes

Does Rocky Top provide helmets for the Slingshot/Vanderhall rentals?

Yes, we provide helmets free of charge for our customers.

Insurance

Do I have to purchase the insurance?

Yes, the $15 insurance addendum is required.

Will my automobile insurance cover me while renting a UTV or Slingshots/Vanderhall?
More than likely NO it will not. Some of the other companies in the   area will say your automobile insurance will cover you but this is NOT the case most of the time. Whether you rent from us or another company, please    make sure you are insured. Not only does it leave you at great financial    risk, it is illegal to drive without insurance. If you rent from us we have insurance that will cover you. If you have any questions please call us  for more information.
How much is the deductible on the insurance?

The deductible if you wreck or damage the vehicle is up to $2,500.

What if the damage does not cost $2,500 and can be fixed for less than that?

You will only be charged for the amount of the damage and labor cost to fix the damage. We are an honest and ethical company and treat our customers like family.

Does the $2,500 deductible get charged to my credit/debit card or does a “hold” for that amount appear on my card?

No, this only happens in the event the vehicle is wrecked or damaged.

Payment

Do I need a debit or credit card to rent?
A debit or credit card is recommended. If you do not have a debit or credit card you must pay the amount of the rental plus $2,500 in cash to cover the deductible in case an accident happens. The $2,500 will be refunded once you return and it is confirmed there is no damage to the vehicle.
Do you take checks?

We do not accept checks of any kind. Cash or credit/debit card only.

Can I cancel a reservation and receive a refund?

With 72 hours notice full refund will be issued. If less than 72 hours notice is given, no refund will be issued.